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  Helpdesk Service Information
Computer Service Centre Helpdesk team provides computing assistance to students, faculty and administrative staff of Macao Polytechnic Institute.

The Computer Service Centre Helpdesk is located in the academic building of MPI's headquarters in Room A201.




Note: Owing to security concerns, students should not send account-related maintenance requests to helpdesk via Email or telephone (i.e. reset account password). Helpdesk will not process such requests unless the requests have been confirmed and submitted by the corresponding school administrative office or if student could present the Macau ID and student ID cards to helpdesk staff at helpdesk counter located at A201 for authentication.
The scope of services of the Computer Service Center Helpdesk team include:

- Software installation and upgrade
- Hardware installation and maintenance
- Computer related problems-solving
- Server backup and account creation
- Security audit for all computer laboratories

Opening Hours and Contact Information
Monday to Saturday (excluding Public Holidays)

9:00 to 13:00

14:30 to 20:00

Computer Service Centre's Helpdesk Team is available for phone support at 85996-152 during office hours.

Walk-ups to Computer Service Centre are also welcome.

Students / Staff can request service or report computer problems to our centre through the following ways:

. Call our support hotline 8599-6600 during office hours.

. Approach the CSC Helpdesk Counter at A201 or the Laboratory Assistant at A213 (ext. 6147).

. Submit requests via the web-based service request system (SRMS) at http://csc.ipm.edu.mo/srms.

. Or E-mail to:
helpdesk@ipm.edu.mo

Last updated: by Computer Service Centre.