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  Computer Service Centre Performance Pledge

Our Vision

Facilitates the Institute's teaching, learning, research, administration and communication by providing an up-to-date, cost-effective and efficient information technology environment.

Our Mission

Improve administrative efficiency through the use of advanced information technology & office automation.

Promote & strengthen staff, teachers & students I.T. recognition & usage and provide modern I.T. facilities.

Maintain all information systems under optimum operations condition.

Facilitate Institute’s internal & external information exchange & sharing by using I.T.

Encourage and promote scientific research, technology exchange and application in the realm of I.T.

Strengthen interdepartmental cooperation & communication by the exploit of information systems.

Facilitate the making of strategic development & management; derive plans by providing statistical information extracted from the information systems for analysis.

Provide prompt response to users’ requests and minimize the impact of systems fault by taking effective supervision measures.

Our Promise
To fulfill our promises, we have established the following service standards:


Handling Time

Establishment of Email & Network Account

Students: 1 day after registration.

Staff: 2 working days upon receiving application form.

Reset Account Password 1 working day upon receiving application form.
Computer Facilities Trouble Shooting Response within 1 working day.
Scheduled Service Stoppage Minimum 3 working days advanced notice.
Computer Equipment on-loan Processed within 1 working day
Ad hoc Computer Laboratory Reservation Within 1 working day.

Comments and Suggestions

Tell us what you think about the services and facilities that CSC provides. Your suggestions and comments are extremely important for us to continually improve our services to you.


Suggestion Box: MPI headquarters, Room A201

Last updated: by Computer Service Centre.